Return policy
30-day money-back guarantee
Not quite right? You have 30 days from the day your order arrives to return it for a full refund of the item price. No reason needed — no questions asked.
What we accept
- Items that are unworn and unwashed, with the original tags still attached
- Returned in the original packaging where possible
How to return — 3 simple steps
- Email us at info@aussiesfinest-melbourne.com with your order number and the item(s) you'd like to return.
- We reply with the return address and simple instructions. Please wait for our email before sending anything — parcels sent to another address (such as the sender address on your parcel) can't be processed.
- Send your return with a tracked postal service and reply with your tracking number.
Return postage
Return postage is paid by the customer. Returns go to our central warehouse in Asia, so we recommend a tracked service so your parcel can be followed all the way. Delivery of your original order is free Australia-wide, so nothing is deducted from your refund for shipping.
Your refund
As soon as your return arrives at our warehouse, we refund the full item price to your original payment method and email you to confirm. Your bank may take a few business days to show it in your account.
Faulty, damaged or incorrect items
If your item arrives faulty, damaged or not as ordered, email us with your order number and a photo. We'll arrange a repair, replacement or refund and cover the return postage, in line with the Australian Consumer Law.
Cancellations
You can cancel your order by emailing us within 24 hours of placing it, as long as it hasn't been dispatched yet. Once dispatched, it can't be cancelled — but you can still return it within 30 days under this policy.
Your rights
Nothing in this policy limits your rights under the Australian Consumer Law.
Questions?
Email info@aussiesfinest-melbourne.com — we're happy to help.
